Store Policies

Your Statutory rights are not affected by any of the following store policies.

1. Security

Security is our highest priority, we recognise the importance of and are totally committed to protecting any information that you submit to us over the internet via this website. For your security, we do not collect or store any credit card information whatsoever on this website, you will only be asked to input your credit card details directly into the Paypal Secure Payment gateway. In addition, for your security, we use a secure 128-bit SSL encryption on all pages that interact with your Personal Information. All Personal Information is handled in accordance with the Data Protection Act 1998, for more information, please review our Privacy Statement.

We use an SSL Certificate (also know as a digital certificate) from GeoTrust, the world's second largest digital certificate provider, to assure you of our identity and encrypt all data transmissions. You can tell whether a page is secure as https' will replace the http' at the front of the domain name in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. (Example: https://www.merlincables.com)

If you want to check our digital certificate/security you can do so using one of the following methods:

GeoTrust True BusinessID Smart Seal

Click on the GeoTrust Smart Seal to authenticate this site's digital certificate and validate our identity. (you will find this at the bottom left of every page, under the menu systems and above the credit card logos)

True BusinessID is the only next generation web trust service that combines state-of-the-art 128-bit SSL encryption and identity verification in a single bundle. That means a new level of online security for both you and your customers.

Microsoft Internet Explorer
Click on the gold padlock at the bottom right of your browser to view details of this site's Digital ID.

Netscape Navigator
Click on the padlock at the bottom left of your browser to view security information.

Whilst every effort is made to protect your Personal Information and reduce the risk of buying online, we cannot be held responsible or liable if, through no fault of its own, these details are intercepted by and used by unauthorised third parties.

2. Payment

Credit & Debit Card
We accept payment by Visa, MasterCard, Visa Delta, Switch/Maestro or Solo.
Our merchant account is with Lloyd's TSB and we use Paypal Website's Payment Pro for secure online payment processing.

Please Note: We can only ship items to UK address's which are the cardholders billing address for this payment method.

Cheque/Bankers Draft
We accept payment by cheque or bankers draft, however goods cannot be despatched until payment has been cleared, which can take up to 5 working days. Cheques should be made payable to Merlin Cables and sent to 274 Raeburn Avenue, Berrylands, Surbiton, Surrey, KT5 9EF

3. Pricing

All prices are in pound sterling, inclusive of VAT at 15% and exclusive of any delivery charges.

We only sell products to our customers that come direct from our factory which is how we are able to offer such low prices on such high qulaity items. Do not underestimate the performance of any of our products purely because you are paying less, all that is missing is a dealer margin.

We reserve the right to modify any price with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to any price or any Product listed on this website

4. Product Information

We endeavour to ensure that Product Information on this website is accurate, current and complete at all times.

We reserve the right to modify or withdraw, temporarily or permanently, any Product from the Website with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of a Product from this website.

5. Product Availability

All Products and services are subject to availability. Any Product, stock or availability information supplied on the Website is an estimate only. Although we are the Manufacturer of the products we sell we do carry all possible versions of all models in stock at all times. Any item that is out of stock will go into a build queue and get the ealiest possible attention

As we process your order, we will notify you by email of any issues with Product availability.

6. Ordering

To order Products from this Website you must be at least 18 years of age. Any electronic acknowledgement by us of receipt of an order placed by you does not constitute legal acceptance by us of your order. All orders are subject to approval by us.

When we process your order, the information provided to us by you will be subject to credit and fraud prevention checks, for these purposes we may transfer your information to trusted third parties, including Lloyds TSB Bank or PapPal who manage our processing facility.

7. Delivery

For payments by Credit/Debit Card, we are only able to deliver to UK residencies that are the card holder's billing address.
For payments by cheque or bankers draft, on request, we can arrange delivery to any address.

We endeavour to deliver all goods on time; however we are reliant on third party couriers and therefore cannot be held responsible or liable for any delays, losses, costs, damages, charges or expenses caused by a delay in delivery.

Because of the flexibilty of options we offer on most of our products a lot of them are made to order, this of course adds time to your delivery however your selected delivery method is still valid for the transport of your completed order.

We endeavour to provide a cost efficient postage solution for all orders but at times an unaccpetable postage charge is calculated by the website software and also at times multiple charges which should never happen, if you feel this is the case please call our sales line and the most cost efficient and accurate service will be calculated based on your exact order.

Normal couriers are not insured or permitted to enter your house/premises; however we can provide a full delivery and installation service at an extra cost, if required. Please contact us for further information.

a) Shortages

Whilst we apologise for any inconvenience caused, it is your responsibility to check and sign for all deliveries as detailed on the packing slip or delivery note. Any missing items must be noted on the delivery note before the courier leaves. It is your responsibility to inform us of any short deliveries within 5 days of the delivery.

b) Incorrect Products

Whilst we apologise for any inconvenience caused, it is your responsibility to notify us of any incorrect goods received within 5 days of the delivery so that we can rectify the situation.

c) Damage in Transit

Whilst we apologise for any inconvenience caused, it is your responsibility to check all deliveries, if goods are damaged in transit, you must note this on the delivery note before the courier leaves. It is your responsibility to inform us of any damaged deliveries within 5 days of the delivery.

Any goods returned to us under this clause, that are found not to be damaged and are in full working order, will be returned to you and you will be charged an administration fee of 15% of the price of the goods along with the cost of delivery.

8. Returns & Refunds

If your goods develop a fault within 30 days of purchase, we will collect and exchange or refund the goods, providing you:

• notify us within 30 days of purchase and are provided with a valid returns authorisation number


• return the goods with all of the original packing and accessories.


• return any ‘free' goods originally supplied with the goods you are returning


• the fault has not been caused by accident, neglect or misuse, for which there will be no refund or exchange.

If your goods develop a fault after 30 days but is within the manufacturer warranty period 12 months we will arrange to collect, repair or replace and return the goods to you free of charge, providing;

• the goods are packed securely and safely with all of the accessories.


• the fault has not been caused by accident, neglect or misuse, for which we will charge you for the collection, repair and delivery

We are only able to collect and deliver back to the original delivery address.

All goods purchased from Merlin Cables are subject to a 30 day Home Trial Period. You may return or cancel your order and request a refund on any non-faulty unwanted goods at anytime within 30 days of delivery, providing you:

notify us within 30 days of delivery and are provided with a valid returns authorisation number

return the goods in a re-sellable 'as new' condition with all of the original packing and accessories.

return any 'free' goods originally supplied with the goods you are returning

We will not accept the return of unwanted and not faulty goods after 14 days from the returns authorisation date

It is your responsibility to return any unwanted goods to us at your expense and risk. Any goods returned to us without a valid returns authorisation number will be returned back to you and you will be charged the cost of delivery. A full refund is conditional upon criteria being met and the refund will only be authorised after the goods have been fully inspected by our Customer Services team.

9. Complaints

We try very hard to provide high quality customer service, however sometimes for whatever reason, you might have a complaint, and we take complaints very seriously indeed. If you do wish to complain then please contact us by email, telephone, fax or by post. We will acknowledge your complaint within 5 working days.